Personal data we process
Mountain High processes your personal data because you use our services and/or because you provide this data to us directly.
Below is an overview of the personal data we process:
– First and last name
– E-mail address
– IP address
– Data about your activity on our website
– Browser type and device information
Special and/or sensitive personal data that we process
Our website and/or services do not collect any special categories of personal data such as race, religion or sexual orientation, etc.
Purpose and legal basis for processing personal data
Mountain High processes your personal data for the following purposes:
– To contact you by phone or e-mail when necessary to provide our services
– To deliver goods and services to you
– To analyse your behaviour on our website, so we can improve the user experience and tailor our product and service offerings to your preferences
Automated decision-making
Mountain High does not make decisions based solely on automated processing that may have significant implications for individuals. This means we do not use computer programmes or systems to make decisions without human oversight (e.g., by one of our employees).
Data retention
We do not retain your personal data longer than necessary to achieve the purposes for which it was collected.
Sharing personal data with third parties
We only share your personal data with third parties if this is necessary for fulfilling our agreement with you or to comply with legal obligations.
Cookies, or similar technologies, we use
Mountain High uses various types of cookies to enhance the user experience and ensure optimal website performance. Below is an overview of the types of cookies we use:
- Functional cookies: These cookies are essential for the proper functioning of our website. They store user preferences, such as language settings and help the website operate smoothly.
- Analytical cookies: We use analytical cookies, such as those from Google Analytics, to collect information about how visitors use our website. This information helps us analyse and improve the website, for example, by looking at which pages are most visited or where users spend the most time.
- Tracking cookies: We use tracking cookies to track users’ behaviour on our website, for example which pages they visit and which links they click. This information allows us to optimise our website and display relevant content and advertisements.
Accessing, modifying or deleting your data
You have the right to access, correct or delete your personal data. You also have the right to withdraw your possible consent for data processing or to object to the processing of your personal data by Mountain High and you have the right to data portability. This means that you can submit a request to us to send the personal data we have on you in a computer file to you or another organisation named by you.
You can send a request for access, correction, deletion, data transfer of your personal data or a request to withdraw your consent or object to the processing of your personal data to our e-mail address.
To make sure that the request for inspection is made by you, we ask you to send a copy of your proof of identity with the request. In this copy, erase your passport photo, MRZ (machine-readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.
Mountain High would also like to inform you that you have the possibility of submitting a complaint to the national supervisory authority, the Authority for Personal Data. You can do so via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
How we protect personal data
Mountain High takes the protection of your data seriously and takes appropriate measures to counter abuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you feel that your data are not properly secured or there are indications of abuse, please contact us by e-mail or any other preferred channel.